Pharmacy Paging Solutions

Pharmacy systems

Customer Pagers Pharmacy

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For the smaller chemist or pharmacy this customer paging system is perfect. Anti-microbial and is extremely robust.

• 10 units included. Expandable
• Multi coloured
• Hides the queue from sight
• Rechargeable easily

 

LRS-Connect Pharmacy Chemist

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The LRS Connect is a customer pager system that has software to track wait times and recall customers in order (or not).

This system allows customers to roam in the chemists to shop and they can be called back at the press of a button.

Call Button Pharmacy or Chemist

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Perfect for if a customer needs service on a counter that is unmanned. Custom buttons and has a long range.

• Excellent range
• 1 or 6 custom messages
• Battery or mains use
• Works with LRS text pagers

Pharmacy Chemist Two Way Radios

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Wireless radios are excellent for warehouse or large pharmacy or chemists. Ensure security, safety and more.

With digital radios available the wireless radios now have excellent audio quality and offer new features.

Customer Services Pharmacy

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Our customer services staff for pharmacies and chemists (CS) are here to help you through the many options and choices that are available for choosing solutions to problems.

to speak with us its just a question of pressing the button below and CS will guide you the best solutions available today in technology that can help resolve many problems. We're here Monday to Friday 9:00 to 17:30 and waiting for your call.

Great customer service separates good Pharmacies and Chemists from the rest!

Sometimes chemists or pharmacy services are great - especially when there are few customers. But going to collect a prescription from them might be a different matter. And in busy times when you might need to see the pharmacist yourself, well, it can be a problem for customers waiting to get attended to quickly. And those queues? They will make you want to give up and leave. Often the counter may not be manned and you stand there and stare at a blank wall while no-one enquires about what you want. With staff shortages these days this can be almost an everyday problem. Sadly, some customers can even get aggressive or belligerent and no-one really wants that. But it does not have to be like that, and removing the things that can frustrate customers can lead to increased service levels and maybe even efficiency where you don't need to replace that extra member of staff. The company will be more profitable through very simple communications enhancements with pagers or call buttons. Let's examine how this can be achieved and some of the benefits that ensue for the pharmacy or chemist.

Recalling customers the easy way

When a  customer visits your chemist or pharmacy and it's busy it would be useful to ensure that they are handled as quickly as possible, but that is not always possible. And that's where a customer paging system comes in. With those types of systems, give the customer a pager while they wait, take a note of their name and allow them to look around the store. Often most customers are happy to browse around and that often results in 'extra' sales that might not otherwise have been made. When the prescription is ready, simply press a button and call them back. It's instant! The service levels will have been improved often quite dramatically in any busy pharmacy (maybe in a hospital) or chemist.

Recall customers with a wait list system

An alternative to this simple customer recall system is the LRSConnect system based on the same technology, but with an application that allows employees to 'manage' the wait list of customers. And there are a number of benefits that make this solution particularly good for anywhere that a customer might be waiting for service or a prescription. Often customers are concerned that they will 'lose their place' in the queue but with this connect system that won't happen. You can even see customers in the lists that have been waiting longer than what your company determines as reasonable time - for example 5 minutes. If the customer wait times exceeds this, the record on the screen turns red so that employees can move the customer forward. There is also the ability to produce reports and analyse key metrics from the reporting. It's possible to see the efficiency ratings on the screen in real time so that employees can hit targets for waiting customers!

Using call buttons to improve service levels in the pharmacy

How many times have you been to the pharmacy maybe in a supermarket or other large chemists and wanted to see the pharmacist for some ailment? Probably a number of times. That experience where often there is no-one at the counter to help you is far more common than many might think. So as a customer you stand there and wait. And wait. Eventually someone will come but often not the employee you need so the wait is extended even further. This clearly is inefficient and is not representative of what the customer actually should receive. So how can it be solved? The answer is easy. If you install a call point for customer use then they can easily message (by pressing a pre-programmed button) the pharmacist then knows via the message that someone is waiting and they will attend as quickly as possible. A simple solution that is relatively low cost but high yield for the pharmacy and it boosts service levels to heights not achieved before. As you can see above we have either a six button or one button call button and pager that does exactly this. Of course you can use the very same solution for many other applications.

Security staff communications

In most large companies whether pharmacy, chemist or even medicine distribution centre's there is a need for good security. Because of the merchandise clearly often there could be attempts at thefts by thieves either while the company is open or closed. Security staff are of course the answer. What is needed is a robust communication system that is:

• Easy to use
• Can operate with 'groups'
• Should have audio scrambling feature to stop others from listening in
• Must be robust for harsh environments
• Cost effective
• Must have lone worker and man down features
• Must have adequate range

While these basic requirements might seem like 'common sense', it is surprising that some users don't consider those points to achieve a better all round solution for security and also safety of the security employees.

We sell almost every brand of two-way radios that fit the security needs exactly for pharmacies, chemists and warehousing and have features and benefits that will keep staff safe from attack or health issues they might have while at work. Contact us on 01782 537000 or use the contact form and we'll get back promptly.

And please visit our specialised website for Healthcare if you have any interest in our products for hospital environments.