Hotels and Resorts Paging Systems
Hotels and resorts are customer centric businesses. With guests demanding the best service available, hotels and resorts need more efficient ways of meeting those high demands. In the competitive sectors of hotels and resorts the service levels are often compromised simply because operators don't have the right equipment to create good communications either between staff or between staff and customers. The result as TrustPilot will confirm is customers that are either dissatisfied or very unhappy.
Creating a winning solution can be difficult, especially with some hotels being very large so it's a question of choosing the right solutions for the problem in hand.
Our pagers and communications equipment, help hotels and resorts improve communication between staff and guests. We even offer solutions that will drive growth for your beach and poolside food and beverage sales.
Hotel Resort Solutions:
Specific systems
Guest Pagers Restaurants
Our guest pagers will allow you to notify any waiting guests immediately. Guests no longer have to keep checking with the desk when the room is ready. Guest room paging is an important aspect to enhancing your level of guest service.
- Fast messaging to guest
- Hidden queue
- Multi-coloured
- Robust design
- Stackable charging
Guest TEXT Messaging Pager
Message a guest or customer instantly. Direct guests to specific places and much more. Full multi-colour guest pager that can use colours for messaging or send real test to customers for instructions or other uses like flash green for return.
- Custom direct messaging
- Robust strong design
- Multi colour ability unique feature
- Give the guest freedom to roam
- Great range and coverage
Room or Restaurant Call Button
Use in rooms or reception or even on restaurant tables to call staff. One or six button. Can be programmed for any messages. Battery or mains power.
And there's a cancel feature that lets the first attendant cancel the call so other stand down when handled.
- Low cost device
- Uses TEXT messaging
- Cancel feature
- 1 or 6 button unit
LRS Connect for Hotels
Manage guests easily with this LRS Connect app that you can get for no cost with a TX-7471 transmitter. It shows late recalls, and can create reports for key metrics.
The CS8 guest pager is our latest offering that is among other things multi colour flashing - so you can use corporate colours instantly.
- Best Wait List App
- Unique TEXT with colour
- Works with a browser
Two-way Radios Multi-use
Because of the often large size of hotels, two way radios or 'walkie talkies' are always used whether for maintenance, general operations or security.
And lone worker or man down features abound on current devices that offer crystal clear audio from digital handsets..
Hotel Restaurant Service Pager
Massive selling system for the kitchen to staff for food delivery when the chef has the meal ready for delivery. These pagers are used throughout the UK.
Serve food quickly once prepared and ready and increase table turns and efficiency in any hotel restaurant.
- Rechargeable
- Robust
Our Customer Services
Does it all look hard to understand? No problem, our customer services team are here to help without any sales people that can often be 'pushy'.
CS staff will explain in simple terms what you need and
how it will help your business to be more efficient and
effective. We They look forward to
talking with you soon.
Regenerate Hotel or Resort business with good communications! Service levels can be improved easily.
How many times have customers or guests been to a hotel or resort (or restaurant within) where frankly the experience had a number of problems like:
- Very slow service levels
- Waiting around sometimes for hours and don't see any help
- Cold delivered food
- No way to easily communicate to staff
- Bad TrustPilot reviews from customers that will never return
- This list goes on...
Surprisingly, for some hotels or venues the service has declined even further since the 2020 problems all hotel business had. But while some hotels have taken steps to improve, sadly many have fallen by the wayside and either become cost centers, or worse, have gone out of business. Those online postings on the internet really DO matter!
Improving service and efficiency levels in hotels
So how can you improve communications - as that is often the key factor why hotel service deteriorates, either through staff shortages or simply no systems in place that are effective that could otherwise improve the hotel dramatically? Let's create a few examples from the above bullet list:
Slow Service:
Often service levels could be through a number of reasons. Things like staff shortages (in all parts of the hotel) or simply because there are no communications systems operational. But its not really that hard (or expensive) to improve. In the case of staff shortages, you might implement a guest paging system that can notify and call back guests as soon as you can handle them. This increases efficiency exponentially. Instead of just waiting around (because of the staff situation) for guests to return of their own accord and maybe very frustrated with the service, just press a button and they will return. And often that staff shortage you might not even replace the vacancy! So how much will that save a month? Unquestionably far more than the cost of the guest paging system.
Cold delivered food:
Hotel restaurants are no different than any other restaurant or eatery venue. They often all suffer from food being prepared and then left sitting at the dispatch window because staff are not aware that the food is ready to be taken to the table. It's such a common problem. Customers or guests will generally not put up with cold food delivery these days so its important not only for the reputation of the hotel, but to retain guests so they can tell friends how great the restaurant is and of course to attend again. A kitchen to server or runner system will allow the chef to message the server or runner instantly once the food is prepared so that the server can take the food directly to table. A low cost solution that will take your efficiency through the roof, turn tables faster and even increase server tips!
No way to contact staff:
We have all been there, sitting in the restaurant and every time you want to get another drink, or order something else to eat, the staff are always zooming past and never even seem to notice that YOU need service. That's a bad situation because it's costing the hotel restaurant sales, as well as ensuring that the TrustPilot (or other online reporting) reviews will not be great. That is something you don't need and anything less than 5 stars you should question yourself why? The LRS call buttons as shown above (or other similar but aesthetically pleasing) can help alleviate the problem. When the guest needs service (up to 6 types can be defined) they simply press the correct button and staff are messaged instantly. When staff attend the call can be cancelled - which avoids other staff coming to help. Service levels will improve substantially and even the table turns in the hotel restaurant will increase.
The case for two-way radios
One of the most used devices in the hotel business are two way radios. But if you have not looked at those for a few years then you will be shocked at how that technology has moved on since you last looked. Today radios offer crystal clear audio without much background noise, some radios are capable of communicating the length and breadth of the UK! Call us and we can get your understanding of walkie talkies up to current understanding and no doubt help your hotel or resort.
The above are only a few of the solutions that we have available and are sure you can offer more difficult areas of your business to us to advise - and we do all of that for free. Speak with out customer services team on 01782 537000 and they can help.
Lastly note that all LRS products we sell have a three year warranty!
